Blu Salons – Booking Policies & Terms & Conditions
At Blu Salons, we’re committed to high standards of hairdressing, clear consultation, and a professional salon environment. These policies are in place to protect the time reserved for you and to ensure a smooth experience for all clients. By booking with Blu Salons (online, by phone, or in-salon), you agree to the terms below.
Appointments & Booking Fees
Booking fee
- A 50% booking fee is required to secure all colour appointments.
- Booking fees may also be required for other services at the time of booking (for example, longer appointments).
- The booking fee is deducted from your final bill on the day of your appointment.
Payment
We accept card payments (including contactless). If a booking fee payment fails, the appointment may not be secured.
Pricing & Consultations
- Prices shown online and in-salon are guide prices. Final cost may vary depending on hair length, thickness, condition, time required, and product required.
- Any additional services requested during your appointment will be charged accordingly.
- If extra time or product is needed to achieve your desired result, this will be discussed with you during the consultation or as early as possible in the appointment.
Cancellations, Changes & No-Shows
Notice period
We require at least 48 hours’ notice to cancel or reschedule an appointment.
Late cancellations / short-notice changes
- Cancellations or rescheduling with less than 48 hours’ notice will incur a charge of 50% of the total service cost.
- Where a booking fee has been paid, it will be used towards this charge.
No-shows
Missed appointments (“no shows”) will be charged 100% of the service cost, and a new booking fee may be required to secure future bookings.
Amendments close to appointment time
Changes made with less than 48 hours’ notice may be subject to a discretionary charge to compensate for time lost.
Late Arrivals
If you arrive more than 15 minutes late, we may need to shorten your service, adjust what can be completed, or reschedule your appointment. Where rescheduling is required due to lateness, the booking fee may be non-refundable and/or cancellation terms may apply.
Additional Time & Product Charges
Our pricing is based on standard service timings. If additional time or product is required, extra charges may apply, including:
- Additional time: from £10 per additional 10 minutes (depending on stylist tier and service)
- Extra colour application: £20
- Extra bleach bowl/application: £9
We will always aim to explain and agree any additional charges before proceeding.
Colour Services & Patch Testing
Client safety is paramount. In line with manufacturer guidance, a patch test must be completed at least 48 hours before a colour appointment if:
- You are new to Blu Salons colour services, or
- You have not had a patch test within the last six months, or
- Manufacturer guidance indicates a new patch test is required (including, but not limited to pregnancy/breastfeeding, medical or prescription changes, or previous reactions).
If you do not have an up-to-date patch test
If an up-to-date patch test is not on record, we may need to adjust or reschedule your appointment. Cancellation terms may apply if the patch test is not completed in time.
Patch test reaction notice
If any reaction occurs during the processing time, rinse immediately and inform us within 48 hours. In this case, the original colour service will not proceed.
Where appropriate and safe to do so, we will endeavour to use one of our no-ammonia colour options (such as Topchic Zero). This is not always suitable and will depend on hair history, desired result, and manufacturer guidance.
Please note: a patch test reduces risk but cannot guarantee the absence of future allergic reactions. If you have concerns, we advise consulting a medical professional.
Service Satisfaction, Adjustments & Refunds
We take pride in our work and aim to resolve concerns fairly and professionally.
If you are unhappy
If you have any concerns about your service, please contact the salon within 7 days of your appointment so we can arrange a complimentary review appointment.
Refinements (repeat performance)
Where appropriate, we will offer a refinement appointment, typically with a senior stylist, based on the original consultation and what is achievable for your hair.
Work carried out elsewhere
To allow us the opportunity to resolve concerns properly:
- Refinements must be carried out by Blu Salons.
- We do not reimburse or contribute to the cost of work completed by another salon.
- If the hair has been altered by another provider, we may be unable to assess the original result fairly.
Refunds
Refunds are not offered for change-of-mind or preference. Where a service has not been carried out with reasonable care and skill, we will follow the remedies under the Consumer Rights Act 2015, including repeat performance or an appropriate price reduction where repeat performance is not possible.
Child Safety Policy
Salons contain sharp tools, hot equipment, and chemical products. For safety, children must be supervised at all times and we kindly ask that young children do not wander unsupervised in the salon.
Right to Refuse Service
We are proud to offer a respectful environment for clients and staff. Abusive, threatening, or inappropriate behaviour will not be tolerated. We reserve the right to refuse service or end an appointment if safety, wellbeing, or professional boundaries are compromised. If we believe a requested service may risk hair integrity or client safety, we may recommend an alternative or decline to proceed.
Company Details
Blu Hair is a limited company registered in England and Wales.
Registered number: 06287919
Registered office: 9 The Shopping Centre, Candleby Lane, Cotgrave, Nottingham, NG12 3JQ
